Refund Policy
Love it or your money back
If you are not happy with your star map, contact us for a full refund within 14 days — of purchase for digital files, or of delivery for printed posters.
How to request
Email hello@thestarmoment.com with your order email and we will take care of it, usually within a couple of business days. Tell us briefly what went wrong so we can make it right or improve.
Digital files
Digital files are delivered by email within minutes. Spotted a typo or want a different date or theme? Tell us within 14 days and we will re-render your files free of charge instead of you having to refund and reorder.
Printed posters
Printed posters are made to order. If your poster arrives damaged, or the print quality is not what you expected, send us a photo and we will reprint and reship it free — no need to return anything. For a refund on a printed poster within 14 days of delivery, just get in touch.
What counts, in plain terms
Refunded: you do not like the map, the print arrived damaged or poorly printed, the files never arrived, the delivery was so late the occasion passed, or we got something wrong. Fixed for free rather than refunded (unless you would rather have the money back): a typo, the wrong date, time, place or design chosen by mistake, or a file you cannot open. Not refunded: asking after the 14 days have passed, or a print that was delivered correctly to an address you entered incorrectly — though we will always help you sort it out at cost.
How long it takes
Email hello@thestarmoment.com with the email address you ordered with and one line about the problem. We reply within one business day and approve almost everything on the spot. Once approved, Stripe returns the money to the original card; banks usually show it within 5 to 10 business days. You keep the files: we do not ask anyone to delete a digital map, and we do not ask for a print to be returned.
Last updated September 22, 2026.